Uninstall Directions for Windows XP Users Select MyInfinity and then click Uninstall.Open the Programs and Features screen by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.Uninstall Directions for Windows Vista, Windows 7, and Windows 8 Users To fix this issue you will need to uninstall your current version of the MyInfinity desktop app, and then install the latest version. You may see the following screen when you try to update the MyInfinity SM desktop app: